Have questions about your SERVICE?
Frequently Asked Questions
How do I know if my carpet needs replacing?
Look for signs like worn fibers, visible matting, lingering odors, or stains that don’t lift—even after professional cleaning.
Are carpet tiles a good choice for high-traffic areas?
Yes. Carpet tiles are designed for durability, easy replacement, and versatility, making them ideal for offices, basements, and playrooms.
What types of flooring do you offer?
Carpet, LVP/LVT, laminate, sheet vinyl, ceramic tile, porcelain tile, mosaics, backsplashes, and select commercial flooring products.
Do you carry ceramic tile?
Yes, we carry a full selection of ceramic and porcelain tile including floor tile, wall tile, shower tile, decorative tile, and mosaics.
Do you keep flooring in stock?
Yes. We stock carpet, padding, LVP, adhesives, transitions, and installation materials for faster turnaround times.
How long do in-stock products take to install?
If materials are in stock, installation can often occur within 3–7 business days depending on scheduling.
How long does carpet installation take?
Most carpet installations finish in 1 - 3 days.
How long does LVP/LVT installation take?
1–2 days depending on prep, number of rooms, layout, and subfloor condition.
How long do special orders take to arrive?
Most special orders arrive within 5–10 business days; tile and specialty materials may take 7–14 days depending on the manufacturer.
How long does ceramic or porcelain tile installation take?
Small floors take 1–2 days, showers 3–5 days, kitchen backsplashes usually 1 day.
Do you offer free measures?
Yes. We offer free in-home measures and free estimates.
Do you install all the products you sell?
Yes, we carry a full selection of ceramic and porcelain tile including floor tile, wall tile, shower tile, decorative tile, and mosaics.
Do you install all the products you sell?
Yes, our certified installers handle all products we carry.
Are your installers certified?
Yes. We are IICRC certified and our staff and installers are IICRC certified.
Do you remove old flooring?
Yes. Removal and disposal can be included in your installation quote.
Do you handle subfloor prep?
Yes. We level, patch, repair, and prepare subfloors to industry standards. Which is added to the bill after installation.
Do you test for moisture?
Yes. We perform moisture testing when needed, especially for basements and concrete slabs.
Do you provide design help?
Yes. We have designers and color experts on staff to assist with style, tone, matching, and layout.
Can you help match existing flooring?
If the product is still made, we can order it. If not, we look for the closest match.
Do you move furniture?
Yes. Standard furniture moving can be included in the installation plan.
Do you offer financing?
Yes. We have financing options available for qualified customers.
What are your payment terms?
Typically 50% down, with remaining balance due on the day of installation.
What payment methods do you accept?
Cash, debit cards, major credit cards, and financing programs.
Do you offer waterproof flooring?
Yes. We carry waterproof LVP and tile that works well in kitchens, bathrooms, basements, and homes with pets.
Can you install flooring in basements?
Yes. We install LVP, sheet vinyl, carpet, and tile in basements.
Is LVP good for homes with pets?
Yes. It is scratch-resistant, waterproof, and easy to maintain.
How do I clean ceramic tile?
Sweep often and mop with a neutral pH tile cleaner.
Are tile floors slippery?
Many tiles come with slip-resistant finishes. We can help you choose the right rating.
Is tile waterproof?
The tile is waterproof; the installation system becomes waterproof with proper membranes.
Can you install heated tile floors?
Yes. We offer in-floor heat options for tile applications.
Can flooring be installed over radiant heat?
Yes, depending on the flooring type. LVP, laminate, and tile work well over radiant heat systems.
Do you trim doors during installation?
If flooring height changes require adjustments, door trimming can be arranged.
Do you install on stairs?
Yes. We install carpet and hard surface on stairs with proper nosing and safety detail.
How do I maintain carpet?
Vacuum regularly and have professional cleanings performed as needed.
How long will carpet last?
Average carpet life is 8–12 years depending on traffic, pad quality, and maintenance.
What carpet pad options do you offer?
We offer multiple padding types, including premium memory-foam and high-density pads.
Do you repair flooring?
Yes. We handle carpet re-stretching, plank replacements, damaged tile, and transition repairs.
Do you offer waterproof underlayments?
Yes. Various moisture-barrier options are available for LVP, laminate, and tile prep.
What warranties are included?
Manufacturers provide product warranties, and we provide workmanship guarantees.
Should I acclimate my flooring?
Yes. LVP, laminate, and hardwood require acclimation based on manufacturer guidelines.
What does acclimation mean?
It allows the flooring to adjust to temperature and humidity before installation.
What is the best flooring for high-moisture areas?
Tile and waterproof LVP are the top choices.
Can you remove and reinstall baseboards?
Yes. We can remove and reinstall baseboards, or install new trim if requested.
Do you offer transitions and trim pieces?
Yes. We carry transition strips, stair noses, reducers, quarter-round, and tile trims.
Do you handle large commercial projects?
Yes, we install flooring in offices, stores, rental units, and multi-unit properties.
Do you offer same-day or rushed installs?
When using in-stock product and scheduling allows, we can expedite installation.
Do I need to be home during installation?
Not necessarily, as long as access is arranged.
Are your products safe for indoor air quality?
Yes. We carry low-VOC flooring and adhesives that meet industry standards.
Do you offer grout-free flooring?
Yes. LVP, sheet vinyl, and laminate options provide a clean, grout-free visual.
How soon can I walk on my new flooring?
Carpet: immediately after installation
LVP: typically 24 hours
Tile: 24 hours for walking, 48–72 hours before heavy use
Can tile crack?
Tile can crack if the subfloor isn’t stable. Proper prep prevents this.
What makes The Carpet Store different?
We are locally owned, fully certified, IICRC trained, offer free measures, free estimates, professional designers, color experts, certified installers, in-stock flooring, fast turnarounds, and customer-focused service backed by decades of expertise.